Last updated: 15 September 2026. This policy implements our notice-and-action obligations under the EU Digital Services Act (Regulation (EU) 2022/2065), the French SREN law, and the requirements of our payment partners.
1. What you can report
- Content that involves, depicts or resembles a minor.
- Content that depicts or resembles a real, identifiable person (including you) without consent — whether a Companion, an image or a clip.
- Non-consensual, violent, hateful or otherwise illegal content.
- Content that infringes your copyright or trademark (see also the Copyright Policy).
- A billing or account problem, or any other complaint about the Service.
2. How to report
The fastest way is the Report option in the app: the flag next to any message, photo or clip in a chat, or “Report this profile” on a Companion’s page. You choose what is wrong, add details if you wish, and receive a reference number immediately. You can also write to abuse@meetmymodel.ai (content, safety) or support@meetmymodel.ai (billing, account). Please include:
- your name and an email address we can reply to;
- a link, screenshot or identifier of the content or Companion, and the date and time;
- why you believe it breaches our Content Policy or the law;
- for a removal request concerning your likeness: a statement that the content depicts you (or a person you represent) and, if we ask, reasonable evidence of identity — we use it only to process the request and delete it afterwards;
- a statement that the information you give is accurate and made in good faith.
Reports may be made anonymously for content involving minors. Trusted flaggers and public authorities may use the same address.
3. What happens next
- Acknowledgement within 24 hours, with a reference number.
- Review by a member of our moderation team — not solely by automated means.
- Decision and action — removal, restriction, account suspension or termination, or a reasoned refusal — communicated to you within 7 calendar days of receipt. Content that is plainly illegal or that involves a minor is removed immediately on identification, before the full review.
- Where the law requires it, the user whose content was removed receives a statement of reasons and can appeal (§5).
- Illegal content is reported to the competent authorities (PHAROS; NCMEC where relevant).
4. Removal of content resembling a real person
Our Companions are fictional and generated from our own reference images; a resemblance to a real person is accidental. If content on the Service resembles you or a person you represent, we remove it on request as described above and add safeguards to prevent recurrence. No proof of harm is required.
5. Appeals and disputes
If you disagree with a decision (a removal, a refusal to remove, a suspension), reply to the reference number within 6 months. A different team member reviews the case and answers within 14 days. Users in the European Union may also refer the dispute to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act, and consumers may use the mediation service named in the Legal Notice. None of this affects your right to go to court.
6. Abuse of the process
Reports that are manifestly unfounded and repeated may be refused after a warning, as the Digital Services Act allows.
7. Contacts
- Content, safety, removals: abuse@meetmymodel.ai
- Billing, account: support@meetmymodel.ai
- Legal and authorities (Digital Services Act point of contact): legal@meetmymodel.ai
- Postal: XXXXXXXXXXX SAS, [REGISTERED ADDRESS], France