Last updated: 15 September 2026. This policy is part of the Terms of Service and reflects the French Code de la consommation and EU consumer law.
1. Plans and renewals
Premium and Deluxe are recurring subscriptions, billed monthly or annually as chosen at checkout. They renew automatically at the end of each period at the price in force unless cancelled beforehand. Before an annual renewal we email you a reminder at least one month in advance, as French law requires. Top-up packs are one-time purchases of photo or clip credits that never expire.
2. Cancelling
Cancel at any time from your account page (“Manage subscription”). Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. We do not charge cancellation fees.
3. Right of withdrawal (EU / UK consumers)
If you are a consumer in the European Union or the United Kingdom, you have 14 days from a purchase to withdraw without giving a reason. Because the Service is a digital service that starts immediately, at checkout you expressly request immediate performance and acknowledge that, if you withdraw, you owe an amount proportionate to the service provided until you told us — in practice, we refund the price paid minus the value of the days already used and the generated photos and clips already delivered, within 14 days of your request, by the original payment method, at no cost to you. The withdrawal right applies to the initial purchase of a subscription, not to renewals, and does not apply to top-up credits once any credit has been used.
To withdraw, email support@meetmymodel.ai with the account email and the words “I withdraw”, or use the model form in Annex to article R. 221-1 of the Code de la consommation.
4. Other refunds
Outside the withdrawal right, we refund:
- a charge made in error or a duplicate charge;
- a period during which the Service was unavailable for more than 48 consecutive hours because of us;
- the unused part of a prepaid period if we terminate your account for reasons other than a breach, or if you terminate because you refuse a material change to the Terms.
We do not refund for content or features removed, or accounts restricted, because of a breach of the Content Policy, nor for dissatisfaction with AI-generated content that met the service description.
5. Chargebacks
A chargeback immediately suspends paid features and credits while we investigate. Contact support@meetmymodel.ai first: most problems are solved within a day.
6. Contact
support@meetmymodel.ai — XXXXXXXXXXX SAS, [REGISTERED ADDRESS], France. Consumer mediation: see the Legal Notice.